Hub Ethernet cable WiFi Booster Wired Booster Room 1 Room 2. Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. If it's still red then you need a replacement hub via a VM engineer. 08-01-2023 22:03 - edited 08-01-2023 22:06. 1 then it looks like it has not been updated to the latest firmware. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. Support tell me that this is fine and is an indicator of network status in the area. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 1 (192. 168. I am still able to connect - 5164691. Hub 5 Plugged In - No Lights. Hi @337edy2. Typically, extenders are linked through a wired port using an Ethernet cable. I think from what I can find a green light is that it is doing a software update. - The new routers currently do not have a router mode (at the moment). We have both ethernet and wifi devices - my desk / laptop is via ethernet as are two smart TVs, phones, ipads etc are wifi and a mix of 5Ghz and 2. From the start i didnt have a flashing green or any other light on the base, its just stayed solid orange. ughugh. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. Blue flashing light for 2 days now. When it comes back on line, if you need to go into the hub's settings don't mix up the default wifi and settings passwords - both are on the bottom of the hub. These work to boost your WiFi signal, giving you a better connection in every room of your home. Flashing White – Connecting to Virgin Media network. Re: red light on virgin media hub. Red Light. Currently we have a solid green light after putting the Hub into modem mode. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. Otherwise nothing has changed. When you first turn the Virgin Media Hub on, it will show a solid white light for around 60 seconds; it is also the white power light of your Virgin Media Hub. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Area 14. If that’s the case, simply. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. 1 ACCEPTED SOLUTION. Shoppers find videos more helpful than text alone. 1 & 2 Wireless. 4GHz is the tried and tested standard for Internet connectivity in most homes and businesses. The Hub should now operate normally. Hi, My virgin WiFi Hub 3. Dave. Virgin Media 2. electrical tape, wax paper or sellotape and draw over the tape with a black permanent marker. We do not make commissions. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Check in 2 places. Options. This’ll only take a few minutes, depending on how many WiFi Pods are connected. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. hub 5 flashing blue light. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. The top-end Virgin Media Hib 5 comes with five antenna, fewer than its rivals, but the overall specs should help your WiFi stretch even further into the home. on 15-07-2022 14:04. I have subsequently tried rebooting it and also resetting it. It isn't on during normal use, but turns red if there is a problem. I’ve reset the hub and checked all connections countless times and still nothing. WPS is most useful when you’re working with printers, Wi-Fi extenders, video cameras, or other devices that don’t have their own display. Thank you so much for your post and welcome to the community forums, it's great to have you here. Hi! My virgin internet is down. This worked! Thank you. Make sure you use the wifi one for devices connecting to the wifi and the settings/admin one to access the Hub. New to VM, got a Hub 5 but having a bunch of issues. I have been through all resets and the hub is standing in the clear, with no. The Virgin Media Hub 5 light at the front let's. Virgin Media is a telephone operator in the UK that provides television, internet, mobile and fixed-line services. Best done from a wired connection. Hub 5 is about the same as Hub 4 in router mode for WiFi, reception wise. Super solver. I didn't need an engineer to come as I had the. Make sure all of your cables are secured properly, and then press the power button. Options. It may also flash green when the Hub is performing a software update. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Hub is not hot. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. Two LEDs on each RJ45 LAN socket (left = amber. The phone light represents the status of your Virgin Media phone service. All wifi devices will need reconnecting to the best SSID at each location. 2) Turn off the hub and disconnect any Ethernet cables. 0 red light constantly on. It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. It’s like a. The Wi-Fi light – indicates whether the wireless connection is enabled or disabled. It has it for about 30 minutes and then turns solid white but no devices can connect to it. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. Hi there, My Hub 5 has a flashing red light. About Virgin Media About Us; Press; Careers; Connecting for Good; Why choose Virgin Media; Code of Practice; Marketing. Note: The internet light may be. In itself that’s not really an issue especially if everything is working OK. Use the recommended Deco App to connect the other units to the first. Hold the pinhole reset button for 10 seconds on the back of the Hub. Back a step. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. Please click this link as it will explain why the internet might not be connecting on your hub. on 30-01-2023 11:05. The flashing yellow light on Virgin Media equipment indicates that there is an issue with the service. The Hub should now operate normally. Hub 5 blinking green base light. Depending on your area. Green flashing base light for hours, no internet. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. 1 ACCEPTED SOLUTION. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. 168. Off: No phone service or the phone is not connected. Alternatives to Super Hub 2 routers. 1 ACCEPTED SOLUTION. Options. It can take 5 to 10 minutes to restart. 4, like alexa smart sockets of light bulbs. Virgin Media. Solid White. g. Please report back with the result. on 19-09-2023 03:59. As soon as the hub is ready, you will see the white power lamp. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. Excludes broadband faults and broadband network outages. If it’s flashing green, it’s starting up. If the lights indicate a problem, try the next. 0. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. If this is causing problems, ask to have your old Hub reinstalled. on 15-09-2022 13:41 Just to be clear - you have no connectivity either over wifi or ethernet cable connection. Account - Mobile. See where this Helpful Answer was posted. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. I can connect to the hub but it has no internet connection. 0 GHz. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. I don’t seem to be able to talk to VM by. The Virgin Superhub 3 is a powerful router that provides a fast and reliable connection to the internet. 24-2206. You could also try the web page status, but this is not recommended as it only covers. Thank you. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). I have: - turned it on and off at the wall. The honest truth is: no, Virgin WiFi does not have weak security. But in most cases, a green light will mean something else depending on which light is green. Orange light on Hub 3. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. Plug the modem back in and wait until the modem has finished powering on. The Base LED will be Magenta when in modem mode. The three lights are: Power, WAN, and Ethernet. If you're worried, flick back to router mode, see what colour it is when it comes back on line. . • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. To reset: press the button and hold it for more than ten seconds. John-----I do not work for VM. Firstly the Internet was dropping out on both WiFi and Lan for a few hours a day and then returning. 28-04-2023 18:12 - edited 28-04-2023 18:29. Thanks for that. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Section 3: Virgin Media Hub 5 Lights 3. Virgin Hub 5, red flashing light. White power light is on and Internet lights are flashing. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. Virgin Media is now available in North West, bringing lightning-fast internet straight to your doorstep. This light is shown for up to one minute. Hello! My virgin media hub (I think it's hub 3) is showing a red light rather than a white light on the front. A green light on your BT Hub indicates that things are going well. Virgin Media Hub 5 Lights. You probably do have a WPS button but don't realise it as it is hidden in plain sight. The Super Hub 4 router will automatically display this color configuration anytime you switch on the router. Checking the Indicator Lights. I have checked the service status in my area and it says no issues. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Switch your first Deco on and make sure it’s fully initialised (leave 5 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). Please can you try this for me: • Turn the power switch off on the back of the Hub. No issues in area currently. Yesterday we had a power outage, since then the light on the front of the VM Hub 3 has displayed constant red. All Rights Reserved A guide to the lights, reading from top to bottom, can be found below. You could always use some masking tape. Solid green: Phone service is connected and functioning correctly. It normally is not a hub problem, but a VM cable/cab/network problem. We do not make commissions. Disconnect all ethernet cables from the Hub. 1 Kudo. Power off the Hub 5 as it is already set in. Have tried rebooting: switching off power for 10 seconds and switching on again; no dice. The other parameters in this section are - channel auto and channel width 20/40 MHz. The second the Virgin Media Superhub is connected to your home router, you will have access to the internet, although the modern models of Virgin Media Superhub tend to have an automatic feature that. Did you mean: Virgin Media Community. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. 5. We have a flashing green light, and a solid green WiFi light. Nothing changed but the move to Hub 5 and a 1gb service. Checked all connections. Everything is still working fine at the moment. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. Have your account and area number handy, and the hub serial number. Click on connect on the one that is your virgin media hub 5 own. Security matters. If the power light is green, it means your hub is on and working correctly. Joining in. i have looked at the network log doesn't look good . Are there any tests that forum staff can run to check whether the router is working correctly. Turn off old router and everything is working again. It has three lights on the front panel: The Power light – indicates whether the device is turned on or off. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. 1, sign on and put it into modem mode. The power light at the bottom of the device is the only light that should shine if everything is working normally. Hello. on 24-07-2022 14:45. I rang virgin about it and was told they'd send a pod to try and solve the issue. Hey @Neilevs236 thanks for reaching out to us and a warm welcome to the Virgin Media forums. on 01-12-2022 23:05. Sorry to hear of this issue with your hub 3 main light being amber instead of solid white, we're eager to best assist with this. Router/WiFi mode is junk, the VM WiFi is totally rubbish. Virgin Media Hub 5 Lights. I’m no design expert, but I don’t think LACK of a signal is the best way to show. Hi destructor23, Thanks for posting and welcome to our community 🙂. WiFi network (its name will be on your Hub WiFi card – see page 5). Cheers MattThe Hub 5 also includes features such as beamforming and MU-MIMO. 0 red led light. The problem seems to stem from the Hub 5 using the ax protocol for wifi, as some devices cannot negotiate a connection. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing. Once unplugged it starts with the green light then goes onto a blue flashing light for about 10 minutes. 0. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. The Virgin Media Hub is offered for free to its customers as par of the Gig 1 package. Also the time on the logs seems to be incorrect (i. IP of HUB should now be 192. Each radio has its own DHCP server, leading to IP conflicts when the SSIDs are the same. Click on enter and next. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. I have internet and no issues that I am aware of. Networking and WiFi. Further exclusions & legal stuff apply. Back a step. White through to light orange are acceptable. I have done the reboot, reset (with the pin), checked that all the connections were tight multiple times. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. on 21-03-2023 06:43. These older routers have one central light that helps you determine an issue, but they also have broadband and wireless icon lights that appear when there's a problem. After switching off, unplugging and resetting the box using the pinhole, letting it sit for at least 15 minutes and plugging back in again, the box now has no lights at all and is completely dead. jem101. 13-12-2021 15:21. Wi-Fi extenders. Ive tried restarts and repositioning but it seems as if this is pretty common problem without a firmware update to the pod itself. on 09-12-2022 16:22 Solid green light is correct for Hub 5 modem mode. If the Hub is in a clear area and is cool to touch and the red power light remains on the Hub must be replaced. I’ve also called the phone line to check for faults in my area and it says there aren’t any. Hi there - got a constant very dark orange almost red light on my hub for the last few days. 0 has got a constant orange light and our internet is working intermittently. If it's still red then you need a replacement hub via a VM engineer. Keep us posted on how you get on. Joining in. Flashing White – Booting/Connecting. Go to solution. 4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation/Smart wifi” “ apply and save the settings. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. 3. BinghamBloke. Off: No phone service or the phone is not. Flashing Red – Telephone connection issue. Best done from a wired connection. Paul. 1 - soft reset, powered off and on again with no change. The Virgin Media Hub is offered as part of its Gig1 broadband package. Hub 5 has a pulsing green light. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. - Cable Modem StatusItem Status Comments Acquired Downstream Channel(Hz) 515000000 Locked Ranged Upstream Channel(Hz) 49600000 Ranged Provisio. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. You could either wait until your old hub stops working and then connect the hub 5, or call VM and get the hub 5 activated. There are two notifications in my VM app: 1. Then use the power switch to turn the unit back on. Please advise. 4GHz is the tried and tested standard for Internet connectivity in most homes and businesses. 168. solid white light on the hub 4 and the router is completely unresponsive after a power cycle and attempting to perform a reset via the reset button. 3 - Re-tried the above, same issue, performed a reset by pressing the reset button on the rear of the hub. Virgin Media O2 has revealed its first broadband router that supports the new-gen Wi-Fi 6 technology, which can deliver multi-gigabit speeds. If you are in modem mode on a Hub5 then the LED should be green not white. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. 0 has got a constant orange light and our internet is working intermittently and not connecting to all devices. 1) Access your hub on 192. Reply. Try a 30 second pinhole reset of the hub with no ethernet connection. I even checked the cables and it all appears fine. Stable White – Connected. The password is printed on the bottom of the Hub. These light indicates whether the Super Hub 2 is able to make a wireless connection. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Virgin Media is now available in North East, bringing lightning-fast internet straight to your doorstep. Did you plug the Hub in yourself? When everything’s connected and you’ve called the Virgin Media activation number, your Hub will take about 15 minutes to download the latest software and reboot itself. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. Find out what all those lights on the front of your Virgin Media Hub mean Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. Switch your router on now and make sure it’s fully initialised (leave 5-10 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). on 31-12-2022 12:53. Types of Booster. - The 5x hub is connected via optical cable, not coaxial. Had the hub for a good few years. If your Hub is warm to the touch, or smells like smoke, we would recommend unplugging the Hub from the mains as this could be a potential fire hazard. Options. Ive unplugged the hub but its still happening. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. 28-04-2023 08:31 - edited 28-04-2023 08:33. All the white cable is probably screwed in. Hub 5 - flashing red light. Blue flashing light happens during the provisioning stage on a reboot. You can call it in on 0345-454-1111 or else wait for the forum team. Solid Red – Internet connectivity issue. Leave it 10' or so to stabilise and then your passwords/passphrase for both the Hub settings and the Wifi networks will revert to the two printed on the Hub sticker on its base/side/card. Middle – Ready (green/blue). For example, if your Virgin Media Hub 3. My Virgin Media App. If you're prefer the Hub 4, give the team a call on 150 / 0345 454 1111. Click next. Plug your Hub into the mains. and tells you of more local issues down to street cab/ postcode level. I am being asked to "move device closer to the router" despite living in a 1 bedroom house. Just joined Virgin BB and router (Hub 3) is continually showing orange light not white. I've called the Helpdesk and they have just told me that they have no idea what is wrong but to live with it and ignore the red light until my. Don't forget to only have the Deco plugged in on the initial boot of the HUB,. Go to solution. I have check the the systems and have identified a short-term issue which may cause intermittent or performance related issues with your connection. I have subsequently tried rebooting it and also resetting it. virgin media tech support has no clue. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Hi, Curious if anyone has had a flashing green light on the Hub 5. Options. It means there is an issue with your connections even though the Virgin Hub 4 is on. Phone. What do my speed test results mean? Here's the meanings for some of the key terms you’ll see when running a broadband. Options. 100. 4GHz. You'll then need to configure your equipment as per the manufacturer's guide. This just means the router is ready for use and can now be connected to other devices. Running a Virgin Media broadband speed test is easy. Why Is The Light Red On My Virgin Media Box? If you notice a red light on your Virgin Media router, this often means that there is a problem with the connections to the router. The lights will blink when the wireless access point is operating normally. Anonymous. Internet has been down for a day, our router is flashing yellow. Red Light. No lights are on. The lights are: Power: Indicates the power is on and the router is working. 0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. If the Base (Power) light is red, the hub may be overheating; if you notice the. The light stays red after reboots and unplugging-re plugging in cables, and Wi-Fi can sometimes drop for 30-60 mins intermittently. Instead, it has to do with your router and the security you have configured on your own local devices. I have tried switching it off for a few hours to let it cool down, that made no difference. It has three LED lights on the front that indicate the current status of the connection. Solved: Hub won't reset no matter how long i hold the resetting button for, no wifi signal, no connection with the cable as well. If you haven't changed these, then your devices may automatically reconnect. I’m going to do a hub factory reset. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. I have had a solid red light on my hub for over a week. After area broadband outage, hub 3 now just showing red light. Flashing Green – The router is downloading a software update. 1. 4ghz or 5ghz are visibile. As you connect the power supply to the wall and the Hub, make sure it is tightly connected. Thanks so much for your private message and confirming your address, I have now booked you a visit for your red light issue – you can check the date and time via your online account here. 168. This is considered to be a sign of the hub overheating, and would need to be replaced as soon as possible. For £76 a month this shouldn’t be happening. I'll try and include as much info as i can on the stats. It’ll also happen overnight and straight after setup. Go to solution. Checking the Indicator Lights.